Refund Policy

In short: digital files are delivered immediately, so refunds are for products that do not work as described, are broken or missing, or were charged wrongly, not for a change of mind. Ask within 30 days of purchase from your order page. If you have a statutory 14-day withdrawal right (EU, UK), you agree at checkout that it ends once your download has started, but your rights for faulty or misdescribed products always remain.

Digital products are delivered immediately, so refunds work differently from physical goods. This policy explains when you can get your money back from CodeMercio and takes effect on November 6, 2026. It does not affect your statutory rights as a consumer.

When we will refund

You can ask for a refund within 30 days of purchase if:

• the item does not work as described on its listing and the author could not fix it within a reasonable time after you asked for support;
• the files are corrupt, incomplete or missing, or the wrong item was delivered;
• you were charged twice for the same item, or charged without receiving access;
• the item contains malware or hidden data collection that was not disclosed, or is a pirated or infringing copy and we remove it;
• an add-on service (such as the Installation Service) was paid for but the seller did not deliver it, or could not deliver it, within the time agreed with you.

When we generally do not refund

• You changed your mind, or the item does not suit your project, after downloading it.
• Problems caused by your hosting, server configuration, third-party software, plugins or modifications you made.
• The item is compatible with the versions the listing names and works as described.
• Features that the listing does not claim, or that the author lists as a future plan.
• Problems with a third-party platform or game that changed after your purchase, where the item still works as described for the versions named on the listing.
• A completed add-on service that was delivered as described (for example an installation that was done), or where you did not give the access the seller needed.
• Requests made after the refund period above has ended, unless the law gives you a longer right.

Your rights under consumer law

Right of withdrawal (EU, EEA, UK). If you are a consumer living there, you normally have a 14-day right to withdraw from distance purchases. For digital content that is supplied immediately, that right ends once you have started downloading, if you expressly agreed to immediate delivery and acknowledged that you lose the right of withdrawal. At checkout you are asked to give that confirmation before you pay, and we keep a record of it with your order. If you do not want to give it, please do not place the order. An add-on service that has not started can be cancelled within the 14 days; if you asked for the service to start earlier (the checkout confirmation covers this), you pay for what was already done.

Legal guarantee. Whatever the withdrawal rules, you keep your legal rights if a digital product is not as described or does not work as it should. Depending on where you live that can include a fix, a price reduction or a refund. These rights come from the law and this policy never removes them. Other consumers worldwide keep the rights that their local law gives them.

Businesses. If you buy as a business, the statutory consumer rights above do not apply, but the refund rules of this page do.

How to ask

1. If you can, tell the author what is wrong using the message button on the listing or order, so they can fix the problem. Most issues are solved this way.
2. Open the order in your account and choose Request refund. Say what went wrong; screenshots or error messages help. You can ask for the whole order or for one item. If you cannot use your account, write through the contact form with your order number.
3. We review each request, may ask the author for their side, and answer within 5 business days. Please do not keep using an item you have asked to be refunded.

How refunds are paid

Approved refunds go back to the original payment method (card, PayPal) and usually appear within 5 to 10 business days, depending on your bank. We refund the price paid including the tax charged on it for the refunded part. We may refund part of an order if only one item or only a service is affected. When a refund is granted the license for that order or item is revoked, and you must stop using the item and delete your copies. The seller's earnings for that sale are reversed. We issue a corrected invoice or credit note where the law requires one.

Chargebacks

Please contact us before you dispute a payment with your bank or PayPal; we can usually resolve it quickly. If you open a dispute for an order that was delivered as described, we may submit the order records (including your checkout confirmation) to the payment provider, revoke the license, and suspend the account until the dispute is closed. See the Terms of Use.

Abuse

We may decline refunds, and suspend accounts, where we see repeated refund requests for items that were downloaded and used, or evidence that a refund was claimed to obtain the product for free. Refunds do not apply to products obtained through unauthorised means.

Contact

Questions: support@codemercio.com or the contact form. See also the Support and Installation Policy and Licenses.